Signing into the CIS Portal

I can’t sign into the CIS Portal. What should I do?

• For Primary Contacts: Try resetting your password first. If you don’t receive the reset email or still can’t access your account, contact us.
• For other users: If you believe you have an account, try resetting your password. If you’re unsure of your access, contact your organization’s Primary Contact for confirmation. 
• If you are trying to access your account for the first time, and your account activation email has expired, ask your Primary Contact to resend the activation email. 

What should I do if the Password Reset isn’t working?

• Confirm the password reset email is less than 5 days old (reset links expire after 5 days). 
• If the reset link is valid but still doesn’t work, or if you’re not receiving the email, contact us.
• If you’re unsure whether you have an active account, reach out to your Primary Contact for confirmation. 

Why am I being asked for a One-Time Password (OTP) during login?

An OTP setup is mandatory during your first login. If you encounter issues, follow these steps: 

1. Click Forgot Password from the login screen and enter the email associated with your account. 
2. Follow the link in the reset email to set up your account. 
3. Add an identity authenticator and scan the QR code provided to generate a one-time code. 
4. Enter the code and create a new password. 
5. Sign in using your new credentials. 

What is MFA and how do I reset it?

MFA (multi-factor authentication) is a procedure that reconfigures the One-Time Password (OTP) method or authenticator, enforcing an additional layer of verification prior to portal access. Upon successful submission of user credentials at the authentication entry point, the portal initiates a push notification to the member’s designated MFA solution (e.g., OKTA), prompting a secondary validation step to ensure secure access.

For security purpose, please contact us to reset your MFA.